Amdocs Service Monetization Suite delivered under a multi-year Intelligent Operations contract, has enabled Vodafone India to automate its billing operations and deliver a superior customer experience
read moreSpeech analytics is a relatively new frontier in the contact center technology market--but one that is quickly growing and gaining popularity. With speech analytics, contact centers get the ability to extract analytical data from customer conversations and turn them into practical information. This is crucial for organizations looking to take agent performance as well as the customer experience to the next level.
read moreThis Month in Telecom is a monthly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space.
read moreCapacity Europe East 2018 brings together Eastern European carriers with their Western European, Turkish and Middle Eastern network partners. Join the major regional and international carriers, data centres, content providers and broadcasters in Sofia, as they focus their future investment in building their connectivity with the Middle East, Balkans, CIS and Caucasus regions through establishing a strong and well-connected presence in Eastern Europe.
read moreCapacity Russia & CIS is the largest wholesale telecoms event in the region, bringing together Russian, CIS and international carriers, data centres, cloud providers, IXPs, submarine and terrestrial cable companies to build new partnerships and unlock new revenue opportunities.
read moreThis Month in Telecom is a monthly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in every month to find out more about stories you may have missed in regards to new companies, mergers, trends, and other telecom advancements.
read moreVoip-Info’s Monthly Telecom Roundup aims to help our readers catch up on the latest news and top stories that are trending in the telecommunication space. Check out our every month-end to read the latest news on service updates, product upgrades, business mergers, awards and recognitions, and other market trends driving the telecom industry into the future.
read moreThe Unified Communications and Collaboration market is in the midst of a rapid transformation. With big players merging and new names coming to the forefront, plus with constant innovation and new solutions making their way onto the market, it’s safe to say that more can be expected from the industry this year. Earlier this month, trusted Unified Communications as a Service (UCaaS) and business cloud email provider Intermedia launched a new UCaaS platform built to transform business communications for the SMB market: the Intermedia Unite platform.
read moreAt the outset of this series, I cited three steps IT decision-makers can take to formulate an adoption strategy when planning for Unified Communications. The move to UC needs proper planning simply because there is no precedent. Unlike updating your phone system, UC isn’t updating or replacing anything, so the entire experience is new.
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